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Phase 1: -send sms to expert/ -redesign sms link/ -reply to ticket with attachments/ -redesign reply sms link/ -reply conversion design/ -manual change status/ -manage info priority level (must be closed after creastion) / -recalibrate the role / -print ticket / -list activities of ticket / //////////////////////////////////// -monitor users watching time / -field for video length / -remove video slider / -disable video context menu / -separate video training page for AIT / -users limit on video / -notification for new trainings / -position base / -watched by (user list) / -save/fetch user position / -url expiration -tagging of video / -All -AIT -Service Operation -By Position //////////////////////////////////// Web service for ASA: - all open tickets / - ticket searching / - own ticket created / - ticket basic information / - hyperlink for new ticket - webview dashboard
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