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<script> $(document).ready(function() { $('.no-sp-ch').on('input', function() { //no special character var c = this.selectionStart, r = /[^a-z0-9]/gi, v = $(this).val(); if (r.test(v)) { $(this).val(v.replace(r, '')); c--; } this.setSelectionRange(c, c); }); $('.uppercase').on('input', function() { this.value = this.value.toUpperCase(); }); init_toastr(); defaultFunctions(); $('.am-toggle-left-sidebar').trigger("click"); }); function testf() { alert('test aler') } function init_toastr() { toastr.options = { "closeButton": true, "debug": false, "progressBar": true, "positionClass": "toast-top-right", "showDuration": "300", "hideDuration": "1000", "timeOut": "3000", "extendedTimeOut": "1000", "showEasing": "swing", "hideEasing": "linear", "showMethod": "fadeIn", "hideMethod": "fadeOut" }; } function isEmpty(string) { // alert(string) var flag = false; try { if (string == null) { flag = true; } else if (typeof string === 'undefined') { flag = true; } else if (string.trim() == '') { flag = true; } } catch (err) { console.log(err); flag = true; } return flag; } function generate_json(attribute, $element) { var /* Create an object. / obj = {}, / Create a variable that references the current object (default → obj). / ref = obj; / Iterate over every input. / $element.each(function() { / Cache the id of the input. / var id = this.id; / Check whether the nodetype attribute is set to 'parent'. / if (this.getAttribute(attribute) == "parent") { / Set a new object to the property and set ref to refer to it. / ref = obj[id] = {}; } else { / Set the value of the input to the referred object. / if (this.getAttribute(attribute) == "true") { if (isEmpty($(this).val())) { ref[id] = ''; } else { ref[id] = $(this).val().trim(); } } } }); / Stringify the object and return it. / return JSON.stringify(obj); } function check_if_empty_field($element, msg) { if (isEmpty($element.val())) { $element.focus(); toastr.remove(); toastr.error(msg); return true; } else { return false; } } function resetElementForm($el) { $el .find("input,textarea,select") .val('') .trigger('change') .end() .find("input[type=checkbox], input[type=radio]") .prop("checked", "") .end(); } function delay(callback, ms) { var timer = 0; return function() { var context = this, args = arguments; clearTimeout(timer); timer = setTimeout(function() { callback.apply(context, args); }, ms \|\| 0); }; } function defaultFunctions() { initToolTip() } function initToolTip() { $('.tooltip-me').bstooltip(); $('.tooltip-me').on('click', function() { // $(this).bstooltip('hide') }) } function addCommas(nStr) { nStr += ''; x = nStr.split('.'); x1 = x[0]; x2 = x.length > 1 ? '.' + x[1] : ''; var rgx = /(\d+)(\d{3})/; while (rgx.test(x1)) { x1 = x1.replace(rgx, '$1' + ',' + '$2'); } return x1 + x2; } // function getRandomColor() { // var letters = 'BE26'.split(''); // var color = '#'; // for (var i = 0; i < 6; i++ ) { // color += letters[Math.floor(Math.random() letters.length)]; // } // return color; // } function getRandomColor() { var letters = '0123456789ABCDEF'.split(''); var color = '#'; for (var i = 0; i < 6; i++) { color += letters[Math.floor(Math.random() * 16)]; } return color; } function filterEvt() { $(document).on('click', '.ticket-filter-final-status,.ticket-more-filter,.ticket-filter-category,.ticket-filter-status,.ticket-filter-priority', function(e) { e.stopPropagation(); }); } function initSelect2Element() { $("#brand,#brand-filter").select2({ // tags:true, minimumResultsForSearch: -1, placeholder: "Select brand", allowClear: true, escapeMarkup: function(markup) { return markup; }, ajax: { url: 'app/models/brand.php', dataType: 'json', delay: 250, data: function(data) { return { model: 'read_brands', search: data.term // search term }; }, processResults: function(response) { return { results: response }; }, cache: true } }); $("#section-filter").select2({ // tags:true, minimumResultsForSearch: -1, placeholder: "Select section", allowClear: true, escapeMarkup: function(markup) { return markup; }, ajax: { url: 'app/models/ticket.php', dataType: 'json', delay: 250, data: function(data) { return { model: 'read_sections', search: data.term // search term }; }, processResults: function(response) { return { results: response }; }, cache: true } }); $("#category").select2({ // tags:true, placeholder: "Select category", allowClear: true, escapeMarkup: function(markup) { return markup; }, ajax: { url: 'app/models/ticket.php', dataType: 'json', delay: 250, data: function(data) { return { model: 'read_sub_categories', search: data.term // search term }; }, processResults: function(response) { return { results: response }; }, cache: true } }); $("#section").select2({ // tags:true, placeholder: "Select section", allowClear: true, escapeMarkup: function(markup) { return markup; }, ajax: { url: 'app/models/ticket.php', dataType: 'json', delay: 250, data: function(data) { return { model: 'read_sections', search: data.term // search term }; }, processResults: function(response) { return { results: response }; }, cache: true } }); $("#priority_level").select2({ // tags:true, minimumResultsForSearch: -1, placeholder: "Select priority", allowClear: true, escapeMarkup: function(markup) { return markup; }, ajax: { url: 'app/models/ticket.php', dataType: 'json', delay: 250, data: function(data) { return { model: 'read_priority_level', search: data.term // search term }; }, processResults: function(response) { return { results: response }; }, cache: true } }); $('#model').select2({ placeholder: "Select brand first", minimumResultsForSearch: -1 }); $('#model-filter').select2({ placeholder: "Select model", minimumResultsForSearch: -1, escapeMarkup: function(markup) { return markup; }, language: { noResults: function(params) { return "Select brand first"; } } }); } function loadTicketFilterCategory() { return $.ajax({ url: "app/models/ticket.php", data: { model: 'read_sub_categories', }, type: "POST", dataType: 'json', beforeSend: function() {}, success: function(result) { // console.log(result) $.each(result, function(i, n) { // console.log(n.text) // $.each(n,function(j,m){ $('.ticket-filter-category').append(`<li class="dropdown-item cursor-pointer py-0"><span class="text-sm">` + n.text + `</span></li>`); // }) }); }, error: function() {} }); } function loadTicketFilterFinalStatus() { return $.ajax({ url: "app/models/ticket.php", data: { model: 'read_ticket_status', }, type: "POST", dataType: 'json', beforeSend: function() {}, success: function(result) { // console.log(result) $.each(result, function(i, n) { // console.log(n.text) // $.each(n,function(j,m){ $('.ticket-filter-final-status').append(`<li class="dropdown-item cursor-pointer py-0"><span class="text-sm">` + n.text + `</span></li>`); // }) }); // $('.ticket-filter-final-status').append(`<li class="dropdown-item cursor-pointer py-0"><span class="text-sm">Escalated (Solve)</span></li>`); }, error: function() {} }); } function loadTicketFilterStatus() { return $.ajax({ url: "app/models/ticket.php", data: { model: 'read_ticket_status', }, type: "POST", dataType: 'json', beforeSend: function() {}, success: function(result) { // console.log(result) $.each(result, function(i, n) { // console.log(n.text) // $.each(n,function(j,m){ $('.ticket-filter-status').append(`<li class="dropdown-item cursor-pointer py-0"><span class="text-sm">` + n.text + `</span></li>`); // }) }); }, error: function() {} }); } function loadTicketFilterPriority() { return $.ajax({ url: "app/models/ticket.php", data: { model: 'read_priority_level', }, type: "POST", dataType: 'json', beforeSend: function() {}, success: function(result) { // console.log(result) $.each(result, function(i, n) { // console.log(n.text) // $.each(n,function(j,m){ $('.ticket-filter-priority').append(`<li class="dropdown-item cursor-pointer py-0"><span class="text-sm">` + n.text + `</span></li>`); // }) }); }, error: function() {} }); } function hideTicketTypes() { $('.type_vehicle').hide(); } function addSelectChangeEvt() { $('#category').on('change', function(e) { var sub_category = $('#category').val(); $.ajax({ url: "app/models/ticket.php", data: { model: 'read_category_id_by_sub_category_name', sub_category: sub_category }, type: "POST", dataType: 'json', beforeSend: function() { $('#btn_ticket_save').prop( 'disabled', true); hideTicketTypes(); }, success: function(result) { $('#btn_ticket_save').prop( 'disabled', false); if (parseInt(result.show_vehicle) === 1) { $('.type_vehicle').show(); } }, error: function() { $('#btn_ticket_save').prop( 'disabled', false); } }); }); $('#brand').on('change', function(e) { var brand_name = $('#brand').val(); $("#model").val(''); $("#model").select2('destroy').select2({ // tags:true, placeholder: "Select model", allowClear: true, escapeMarkup: function(markup) { return markup; }, ajax: { url: 'app/models/model.php', dataType: 'json', delay: 250, data: function(data) { return { model: 'read_models', brand_name: brand_name, search: data .term // search term }; }, processResults: function(response) { return { results: response }; }, cache: true } }); }); $('#brand-filter').on('change', function(e) { var brand_name = $('#brand-filter').val(); $("#model-filter").val(''); $("#model-filter").select2('destroy').select2({ // tags:true, placeholder: "Select model", minimumResultsForSearch: -1, allowClear: true, escapeMarkup: function(markup) { return markup; }, ajax: { url: 'app/models/model.php', dataType: 'json', delay: 250, data: function(data) { return { model: 'read_models', brand_name: brand_name, search: data .term // search term }; }, processResults: function(response) { return { results: response }; }, cache: true } }); }); } function modelVariantEvt() { var xhr = null; $('#model_variant').autoComplete({ resolver: 'custom', noResultsText: '', events: { search: function(qry, callback) { // let's do a custom ajax call if (xhr != null) { //kill the request xhr.abort() } xhr = $.ajax( 'app/models/model.php', { data: { 'search': qry, 'vehicle_model': $("#model").val(), 'model': 'read_model_variants' } } ).done(function(res) { results = JSON.parse(res) callback(results.data) }); } } }); $('#model_variant').on('autocomplete.select', function(evt, item) { $("#model_variant_id").val(item.id); var newBrandState = new Option(item.brand, item.brand, true, true); // Append it to the select $("#brand").append(newBrandState).trigger('change'); var newModelState = new Option(item.model, item.model, true, true); // Append it to the select $("#model").append(newModelState).trigger('change'); }); $("#model_variant").on("keyup change", function(e) { $("#model_variant_id").val(''); }) } function readKBInformation() { $.ajax({ url: "app/models/knowledgebase.php", data: { model: 'read_knowledgebase_information', knowledgebase_id: selected_kb_data }, type: "POST", dataType: 'json', beforeSend: function() {}, success: function(result) { var has_vehicle_info = false; if (parseInt(result.show_vehicle) === 1) { $('.type_vehicle_reply_modal').show(); } else { $('.type_vehicle_reply_modal').hide(); } $.each(result, function(i, n) { if (i.startsWith('lbl_v_')) { if (!isEmpty(n)) { has_vehicle_info = true; } } if (i == "lbl_kb_description") { $("#" + i).html(n); } else { $("#" + i).text(n); $("#" + i + "_2").text(n); } if (isEmpty(n)) { $("#" + i + "_div").hide(); } else { $("#" + i + "_div").show(); } }); if (has_vehicle_info) { $('.has_vehicle_info').show(); } else { $('.has_vehicle_info').hide(); } }, error: function() {} }); } function updateNotificationMarkAsRead(target_id, to_user_id) { $.ajax({ url: "app/models/user.php", data: { model: 'update_notification_status', target_id: target_id, to_user_id: to_user_id }, type: "POST", dataType: 'json', beforeSend: function() {}, success: function(result) { read_user_notification_count(); }, error: function() {} }); } function close_notification(target_id) { $.ajax({ url: "app/models/user.php", data: { model: 'update_notification_status_close', target_id: target_id }, type: "POST", dataType: 'json', beforeSend: function() {}, success: function(result) { read_user_notification_count(); }, error: function() {} }); } function readKBAttachments() { $.ajax({ url: "app/models/knowledgebase.php", data: { model: 'read_knowledgebase_attachments', knowledgebase_id: selected_kb_data }, type: "POST", dataType: 'json', beforeSend: function() { $('#kb_attachment').html('') }, success: function(result) { $.each(result, function(i, n) { var dl_hover = ` <div class="hover "> <button type="button" onClick="downloadTicketAttachment('` + n.change_name + `','3')" title="Download" class="tooltip-me btn btn-icon btn-primary"> <i class="fa fa-download"></i> </button> </div>`; var fileExt = n.change_name.split('.').pop(); var filename = n.change_name.replace(/\.[^/.]+$/, "") var href_uri = `href="javascript:void(0);"`; switch (fileExt) { case 'png': case 'jpg': case 'jpeg': href_uri = ` data-type="image" data-toggle="lightbox" href="viewer/image.php?token=` + filename + `@` + `3"`; dl_hover = ""; break; case 'pdf': href_uri = `target="_blank" href="pdf/pdf.php?token=` + filename + `@` + `3"`; dl_hover = ""; break; default: } $('#kb_attachment').append(` <div class="col-lg-3 col-md-4 col-sm-12 pb-3"> <div class="card h-100"> <div class="file" > <a ` + href_uri + `> ` + dl_hover + ` <div class="icon p-0"> ` + n.icon + ` </div> <div class="file-name"> <p class="m-b-5 text-muted">` + n.original_name + `</p> <small>Size: ` + n.size + ` <span class="date text-muted">` + n.date + `</span></small> </div> </a> </div> </div> </div> `); }); if (result.length == 0) { $('#kb_attachment').html('<div class="col-12 text-center"><span class="text-center">No attachment</span></div>') } else { defaultFunctions(); } }, error: function() {} }); } function viewKBInfo(source, id) { selected_kb_data = id; var source = source; switch (source) { case '1': $('#kb_view_modal').modal('show'); break; case '2': $('#kb_view_ticket_modal').modal('show'); break; } } function kbTicketInformationEvt() { $('#kb_view_ticket_modal').on('shown.bs.modal', function(e) { $('#kb-view-ticket-info-modal-tab li a').removeClass('active') $('#kb-view-ticket-info-modal-tab-content .tab-pane').removeClass('active').removeClass('show') $('#kb-view-ticket-info-modal-tab-information').addClass('active') $('#kb-view-ticket-info-modal-tab-information-sec').addClass('active').addClass('show') $("[kb-view-ticket-info-data]").each(function() { $(this).html("<span class='text-md text-muted font-italic'>Loading...</span>") }); readKBTicketInformation(); readTicketAttachments(); defaultTicketReplies(); }) $('#ticket_replies_view_more').on('click', function() { ticket_replies_display_limit = ticket_replies_display_limit + ticket_replies_display_limit_const; readTicketReplies(); }); } function auto_grow(element) { element.style.height = "5px"; element.style.height = (element.scrollHeight) + "px"; } function readKBTicketInformation() { $.ajax({ url: "app/models/ticket.php", data: { model: 'read_ticket_information', ticket_id: selected_kb_data }, type: "POST", dataType: 'json', beforeSend: function() {}, success: function(result) { if (parseInt(result.show_vehicle) === 1) { $('.type_vehicle_reply_modal').show(); } $.each(result, function(i, n) { if (i.startsWith("lbl_")) { if (i == "lbl_ticket_description") { $("#" + i).html(n); } else { $("#" + i).text(n); $("#" + i).val(n); $("#" + i).trigger('change') } if (isEmpty(n)) { $("#" + i + "_div").hide(); } else { $("#" + i + "_div").show(); } } }); }, error: function() {} }); } function readTicketAttachments() { $.ajax({ url: "app/models/ticket.php", data: { model: 'read_ticket_attachments', ticket_id: selected_kb_data }, type: "POST", dataType: 'json', beforeSend: function() { $('#kb_ticket_attachment').html('') }, success: function(result) { $.each(result, function(i, n) { var dl_hover = ` <div class="hover "> <button type="button" onClick="downloadTicketAttachment('` + n.change_name + `','1')" title="Download" class="tooltip-me btn btn-icon btn-primary"> <i class="fa fa-download"></i> </button> </div>`; var fileExt = n.change_name.split('.').pop(); var filename = n.change_name.replace(/\.[^/.]+$/, "") var href_uri = `href="javascript:void(0);"`; switch (fileExt) { case 'png': case 'jpg': case 'jpeg': href_uri = ` data-type="image" data-toggle="lightbox" href="viewer/image.php?token=` + filename + `@` + `1"`; dl_hover = ""; break; case 'pdf': href_uri = `target="_blank" href="pdf/pdf.php?token=` + filename + `@` + `1"`; dl_hover = ""; break; default: } $('#kb_ticket_attachment').append(` <div class="col-lg-3 col-md-4 col-sm-12 pb-3"> <div class="card h-100"> <div class="file" > <a ` + href_uri + `> ` + dl_hover + ` <div class="icon p-0"> ` + n.icon + ` </div> <div class="file-name"> <p class="m-b-5 text-muted">` + n.original_name + `</p> <small>Size: ` + n.size + ` <span class="date text-muted">` + n.date + `</span></small> </div> </a> </div> </div> </div> `); }); if (result.length == 0) { $('#kb_ticket_attachment').html('<div class="col-12 text-center"><span class="text-center">No attachment</span></div>') } else { defaultFunctions(); } }, error: function() {} }); } function defaultTicketReplies() { ticket_replies_display_limit = ticket_replies_display_limit_const; ticket_replies_display_count = 0; $('#ticket_replies').html('') readTicketReplies(); } function readTicketReplies() { $.ajax({ url: "app/models/ticket.php", data: { model: 'read_ticket_replies', ticket_id: selected_kb_data, order: 'asc', offset: ticket_replies_display_limit - ticket_replies_display_limit_const, limit: ticket_replies_display_limit_const }, type: "POST", dataType: 'json', beforeSend: function() { // $('#ticket_replies').html('') }, success: function(result) { $.each(result['rows'], function(i, n) { var content_description = isEmpty(n.description) ? '' : n.description; var this_reply_attachment_count = 0; var reply_attachments = ``; $.each(result['attachments'], function(j, m) { if (n.id == m.reply_id) { var fileExt = m.attachment_name.split('.').pop(); var filename = m.attachment_name.replace(/\.[^/.]+$/, "") switch (fileExt) { case 'png': case 'jpg': case 'jpeg': reply_attachments = reply_attachments + `<a data-type="image" data-toggle="lightbox" href="viewer/image.php?token=` + filename + `@1" > <u><span>` + m.original_name + `</span></u> </a><br>`; break; case 'pdf': reply_attachments = reply_attachments + `<a target="_blank" href="pdf/pdf.php?token=` + filename + `@1" > <u><span>` + m.original_name + `</span></u> </a><br>`; break; default: reply_attachments = reply_attachments + `<a href="javascript:void(0);" onClick="downloadTicketAttachment('` + m.attachment_name + `','2')"> <u><span>` + m.original_name + `</span></u> </a><br>`; } this_reply_attachment_count++; } }); var hide_attachment_area = (this_reply_attachment_count > 0) ? '' : 'hidden'; // var final_status_msg = (isEmpty(n.final_status_id) ? (isEmpty(n.reopen_ticket_id) ? '' : 'Reopen the ticket.') : 'Closed the ticket.') ; var final_status_msg = (isEmpty(n.final_status_id) ? (isEmpty(n.reopen_ticket_id) ? '' : 'Reopen the ticket.') : (isEmpty(n.escalated_ticket_id) ? 'Closed the ticket.' : 'Closed, solve in plant.')); $('#ticket_replies').append(` <li> <a href="javascript:void(0);"> <img class="contacts-list-img" src="dist/img/profile.png" alt="User Avatar"> <div class="contacts-list-info"> <div class="pl-1 row"> <div class="col-lg-6 col-sm-12"> <span class="contacts-list-name text-dark"> ` + n.user + `<small class="text-primary">` + n.creator + `</small> <small class="text-primary text-muted font-italic">` + final_status_msg + `</small> </span> </div> <div class="col-lg-6 col-sm-12"> <small class="contacts-list-date pt-1 float-lg-right text-dark">` + n.date_added + `</small> <!-- <br> <small class="text-danger float-lg-right" remove-ticket-reply="` + n.id + `" ><u>` + n.remove + `</u></small> --> </div> </div> <div class="col pl-1"> <span class="contacts-list-msg text-dark">` + content_description + `</span> </div> <div class="pl-1 pt-2 reply-attachment" ` + hide_attachment_area + `> <span class="text-dark font-weight-normal">Attachment(s):</span><br> ` + reply_attachments + ` </div> </div> <!-- /.contacts-list-info --> </a> </li> <!-- End Contact Item --> `); ticket_replies_display_count++; }); // add ticket reply remove listner $("[remove-ticket-reply]").each(function() { $(this).off('click').on('click', function() { var ticket_reply_id = $(this).attr('remove-ticket-reply'); // SWAL Swal.fire({ icon: 'warning', html: 'Are you sure you want to remove this reply?', showDenyButton: false, showCancelButton: true, confirmButtonText: `Yes`, cancelButtonText: `No`, denyButtonText: `Don't Confirm`, showClass: { backdrop: 'swal2-noanimation', // disable backdrop animation popup: '', // disable popup animation icon: '' // disable icon animation }, hideClass: { popup: '', // disable popup fade-out animation }, customClass: 'swal-height' }).then((result) => { if (result.isConfirmed) { $.ajax({ url: "app/models/knowledgebase.php", data: { model: 'delete_ticket_reply', ticket_reply_id: ticket_reply_id }, type: "POST", dataType: 'json', beforeSend: function() { toastr.remove(); toastr.info('Removing reply...') }, success: function(result) { toastr.remove(); toastr.success(result.message); $('#ticket_replies').html('') readTicketReplies(); }, error: function() {} }); } else if (result.isDenied) {} else {} }) // SWAL }); }); if (result['rows'].length == 0) { $('#view_more_replies').addClass('hideEl'); } else { $('#view_more_replies').removeClass('hideEl'); } if (ticket_replies_display_count == 0) { $('#ticket_replies').html('<div class="col-12 text-center"><span class="text-center">No replies</span></div>') } else if (ticket_replies_display_count != 0 && result['rows'].length == 0) { toastr.remove(); toastr.info("No more replies.") } }, error: function() {} }); } function downloadTicketAttachment(file, src) { var fileExt = file.split('.').pop(); var filename = file.replace(/\.[^/.]+$/, "") switch (fileExt) { case 'pdf': var url = "pdf/pdf.php?token=" + filename + "@" + src; window.open(url, '_blank').focus(); return; case 'png': case 'jpg': case 'jpeg': var url = "viewer/image.php?token=" + filename + "@" + src; window.open(url, '_blank').focus(); return; default: var url = "download.php?src=" + src + "&file=" + file; window.open(url, '_blank').focus(); } } function viewTicketAttachment(file, name) { var re = /(?:\.([^.]+))?$/; var ext = re.exec(file)[1]; switch (ext) { case "jpg": case "jpeg": case "png": break; default: // toastr.remove(); // toastr.info("This file can't open online, download the file instead."); } } function kbAutoComplete() { var xhr = null; $('#search_by,#ticket-search').autoComplete({ resolver: 'custom', noResultsText: '', events: { search: function(qry, callback) { // let's do a custom ajax call if (xhr != null) { //kill the request xhr.abort() } xhr = $.ajax( 'app/models/knowledgebase.php', { data: { 'search': qry, offset: 0, limit: 10, 'model': 'read_knowledgebase_list_autocomplete' } } ).done(function(res) { // console.log(res) results = JSON.parse(res) // console.log(results.rows); callback(results.rows) }); } } }); $('#search_by,#ticket-search').on('autocomplete.select', function(evt, item) { // $("#title_id").val(item.id); try { refreshKBTableSilent(); } catch (e) { console.log(e.message); } }); } </script>

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